Services
Three ways to bring household records into a readable order
Each service is administrative coordination only — general information, sorting, scanning, indexing and writing. None constitute regulated professional advice of any kind.
Back to HomeOur methodology
How we approach every household engagement
Every Hearthline service begins with the same question: what does this household actually hold, and where does it sit? Until that is established clearly — in writing, in one place — other work is difficult to plan and gaps are impossible to identify.
From there, the scope of each service is agreed in writing before any session begins. Sessions can be paused or ended at any point. All output is produced in formats the household can maintain independently, and no copies are retained by Hearthline once an engagement ends.
Inventory
Establish what the household holds, in what format and where — physically and digitally.
Organise
Sort, name and structure files according to a system the household can continue to maintain.
Document
Write a plain-language record any family member can use, including a register of open points for qualified professionals.
Service 01
Document Map Consultation
A ninety-minute conversation that produces one printed page showing every document your household holds and where it physically or digitally sits: category, location, format, last updated. The coordinator interviews you, walks through folders and drawers with you, and draws the map afterwards.
Nothing is interpreted or filed. The deliverable is an honest picture of what exists. Families often ask for this before a conversation with relatives, or before an appointment with a qualified professional, so the discussion begins from facts rather than half-memories.
What is included
- Printed A3 document map
- Digital copy of the map
- Short note listing items not found
- One household, 90-minute session
- 3 working days of preparation
Process steps
Enquiry and written scope agreement
Ninety-minute session at the household
Three working days of map preparation
Delivery of printed A3 map and digital copy
RM 520
Enquire about this service
Service 02
Family Records Workshop Series
Three half-day workshops held fortnightly for households wanting a durable way of keeping their papers rather than a single tidy-up. The series teaches how to build a structure, maintain digital copies, and write a family orientation note.
Delivered as information literacy and administration: we teach how to keep records, not what any record means for your circumstances. We do not advise on regulated matters. The third workshop covers publicly published descriptions of common Malaysian family document processes as general background reading.
Workshop outline
Structure — build the filing structure and naming convention
Digital — scanning, storage on your own devices, keeping copies readable over a decade
Writing — family orientation note, correspondence log, general background reading on common Malaysian document processes
- Workbook and template pack
- Storage checklist
- 30-day email question window
- Up to 6 participants from 1–2 related households
RM 1,860
Enquire about this serviceService 03
Whole-Household Archive Engagement
A ten-week engagement covering everything a family holds on paper and on devices. The coordinator inventories each room and each drive, separates active from archive, scans and indexes the digital set onto storage the family owns, rebuilds and labels the physical set, and writes an orientation document for a reader who has never seen any of it.
The engagement stays entirely within non-regulated administration: sorting, scanning, indexing, labelling, writing. We do not interpret documents, comment on regulated matters or contact anyone on the family's behalf. Three walkthrough sessions spread the knowledge across the household, and a written register lists every open point to raise with a qualified professional.
What is included
- Full household inventory
- Indexed digital archive on family-owned storage
- Labelled physical document set
- Orientation document
- Open-questions register for qualified professionals
- Review calendar
- Three household walkthroughs
- Up to 14 sessions across 10 weeks
RM 4,550
Enquire about this service
Which to choose
Comparing the three services
The table below gives a quick view of what each service covers. If you are unsure which fits your household, an enquiry is a good starting point — we will describe the options and let you decide.
| Feature | Document Map | Workshop Series | Archive Engagement |
|---|---|---|---|
| Duration | 90 min + 3 days | 6 weeks | 10 weeks |
| Participants | 1 household | Up to 6 | 1 household |
| Printed A3 map | — | ||
| Scanning + digital index | — | Taught, not done | |
| Physical labelling | — | — | |
| Orientation document | — | Taught to write | |
| Open-questions register | — | — | |
| 30-day question window | — | — | |
| Fee (RM) | 520 | 1,860 | 4,550 |
Best for
Document Map
Households preparing for a professional appointment or a family conversation who need a clear baseline
Best for
Workshop Series
Households who want to build and maintain the system themselves and prefer to learn through guided sessions
Best for
Archive Engagement
Households with a larger or more dispersed set of documents who want the full work done and documented
Across all services
Standards that apply regardless of which service you choose
Written scope before every session
You receive a written description of what the service covers before any session begins. Nothing proceeds without your agreement.
Confidentiality agreements
Every team member signs a confidentiality agreement before any household engagement. This is not optional.
No copies retained
All output is saved to storage you own. Hearthline does not retain copies of any household document after an engagement ends.
No regulated advice given
We describe and organise. We do not interpret documents, advise on legal, financial or tax matters, or act on your behalf with any third party.
Pause or end at any point
Any engagement can be paused or ended without penalty. Fees cover only completed sessions and agreed deliverables.
One coordinator throughout
The same coordinator handles your engagement from first session to final deliverable. Consistency matters when working with personal documents.
Fees
Published fees with no additions outside agreed scope
Workshop Series
RM 1,860
Three half-day workshops for up to 6 participants including all materials
EnquireArchive Engagement
RM 4,550
Full ten-week engagement including all sessions and listed deliverables
EnquireFees are inclusive of all materials and deliverables described. Any additions outside the listed scope are agreed in writing before they affect the total.
Not sure which service fits?
Tell us a little about your household situation and we will describe which service, if any, makes sense at this point. An enquiry carries no commitment to book.
Send an Enquiry